Frequently Asked Questions (FAQ'S)

How do I get a library card?

You can apply for a library card by emailing webmail.library@stpete.org or by using the Contact Us form on our website. You must visit one of our library locations within 60 days to pick up your permanent card. If you apply in person at one of our libraries, you will receive your card immediately. You must have a picture ID and proof of current address with you.

How do I renew books online?

You can check your account and renew items online by going to the "My Account/Renewals" link in the "Library Services" tab above. You will need your library barcode number and your password. Click on the Items Out link right under the logo on the top left of the page. You will get a list of items checked out to you, when they are due, and the option to renew those that are eligible for renewal. You can also renew by telephone by calling 727-286-6894.

Do I have to return my library items to the same library where they were checked out?

No, you can return library materials to any public library in Pinellas County.

Where do I find my library barcode number?

Your barcode number is the 14 digit number on the back of your Pinellas Public Library Cooperative card.

What if I don’t know my PIN/password?

At the account login screen you will see a link "Forgot your Password?" If you click on this link, your PIN/password will be sent to the email address in your library account. If you do not have an email address listed in your account, or if the address is incorrect, you may call or visit one of our libraries, or email us at webmail.library@stpete.org.

 I know my password, but I am still unable to log into my account. What should I do?

Verify your barcode number. You may be using an old card that is no longer valid in the system. Also, make sure that you do NOT put in the spaces when typing in the 14 digit number. If you are still unable to log in, please ask a staff member to check your account.

I am getting a message that my account is expired. What does that mean?

Library accounts expire periodically to allow us to catch up on address and telephone number changes. To keep your card active, you'll need to renew your account. Two easy steps is all it takes to complete your renewal - outstanding balances need to be cleared and staff will briefly verify your ID and your contact information. Please note that the library's public computers will not accept expired library card numbers.

What should I do if I lost my library card?

Please notify us immediately by calling or visiting any of our libraries. We will put a note on your account. Until your card is replaced, a picture ID will be required if someone tries to use it. This will ensure that there are no unauthorized users checking out items on your account. You can get a replacement card for a fee of $1.00 at any of our libraries.

Can I pay for lost or damaged materials with a credit or debit card?

Yes, all of our libraries, with the exception of Childs Park Community Library, have self-check-out machines that accept credit and debit cards. You will need your library card number and PIN/password to access your account on the self-check-out machines. Childs Park Community Library is currently only able to accept cash or checks.

How do I request an item I want?

You may place requests on the items you wish by going to our library's catalog: https://pplc.ent.sirsi.net/client/en_US/stpetersburg/. In the search box, type in the title and click search. A new page will open with a list of items that match your search. Find the one you want, then click on the option to "Place Hold". You will be asked for your library barcode number and password, enter them and hit "Log In". Choose the library where you wish to pick up your books, and click "Place Hold(s)". You will be notified when the items are available.

What if I can't find what I want in the library catalog?

You may suggest an item for purchase by clicking on the Contact tab and then “Suggest an item for the library collection”. Please note we cannot guarantee that your request will be purchased, but it will be reviewed by our acquisitions team and if purchased, a hold will placed on the item for you. You may also check cloudLibrary, accessible under the Download & Stream section of our website or via app on Apple or Android devices. cloudLibrary offers a variety of e-b ooks and e-audiobooks that are not listed in the catalog.

Do you accept book donations?

We are not able to accept donations at this time.

What happens if I have items that are overdue?

You will not be charged overdue fines, but your account will be blocked when items are 10 days overdue. Accounts will be unblocked when all overdue items are returned in good condition or when the replacement cost(s) has been paid.

I can't place items on hold, check-out/renew items, or access Libby/OverDrive.

If you have items that are 10 or more days overdue, your account is blocked, and you will not be able to check-out additional items or access Libby/OverDrive until all of your overdue items are returned or the replacement cost is paid.

I still have fines on my account, and it is after October 1, 2021.

Only overdue fines were removed. Charges for lost or damaged materials will still remain on your account. Contact us at 727-893-7724 or email us at webmail.library@stpete.org for more information.

Can I still use my card if my account is blocked?

You may still use library computers and access some online databases.

How do I participate in the summer reading program?

Pick-up a summer reading packet for kids, teens, and/or adults at all St. Petersburg Library System Community Libraries. The packet contains program listings and how to participate in this year’s summer reading program. Create an individual or family account on READsquared, St. Petersburg Library System’s online reading tracker, to log your reading and complete program missions to earn points that can be used towards prizes. Earn enough points and you will be entered into a raffle for a Kindle Fire. For more information on the youth summer reading program, click here. Information about the adult summer reading program can be found here.

How long can I use a library computer?

The St. Petersburg Library System (SPLS) provides computer access to the community via a reservation system. SPLS has a policy for computer access and reservations to ensure patrons can equitably access library computers at all locations. Patrons have free access to computers within the time limits established at each library location. The time limits vary by site based upon the demand for available computers at each library.

Is wireless access available in your library buildings?

Yes, all of our libraries have wireless access. For more details, click here

I am no longer receiving reminders or other notices from you through my email.

Please check the SPAM or Junk Mail filter on your email account and make sure our emails to you are not getting caught there. Also, if you can, add Webmail.library@stpete.org AND do-not-reply@pplc.us to your Safe Senders list. If you continue to have problems, please email us

I am supposed to be receiving telephone notification about books I have requested. I am not receiving this notification.

Notify a staff member or email us and we will check on this for you.

How do I get a copy of an obituary about one of my relatives? I believe it appeared in your local newspaper.

Check our Obituary Research page for full information on how to obtain an obituary.

I'd like to do some volunteer work at the library. Do you accept volunteers? How do I sign up?

We cannot accommodate volunteers at this time. Please check back later.